This is a permanent full-time role working within an established Parts department based at our Kidderminster Head Office.
We are looking to recruit an organised and self-motivated Parts Supervisor/ Manager, ideally experienced either in a similar role or in a Senior Parts role, looking for their first step into management.
The successful applicant will report directly to Senior Management and will be involved in the day-to-day running of the department and supporting our customer base.
A strong understanding of customer service and high standards and values is essential together with the ability to lead and develop a team.
Supervising and developing staff within the department
Ensuring customer orders are processed quickly and accurately
Expediting and monitoring customer orders
Carrying out weekly stock checking.
Authorisation of customer credits & discounts
Monitoring of Parts KPIs to ensure both monthly and yearly targets are met
Department reviews and management.
Ensuring continuous improvement of the department and processes
Excellent planning and organising skills
Customer focused- experience in dealing directly with both internal and external customers
Evidence of leading/supervising and developing a team is essential
Capable of communicating at all levels of the organisation
Focused with the ability to problem solve and delegate
Previous experience in a technical after sales environment would be beneficial
Ability to work under pressure and think “outside the box”
Computer literate with strong MS Office skills (or Google equivalent)
Competitive Salary dependent upon experience
Full training provided
Private pension scheme with employer contribution
25 days annual leave per annum plus Bank holidays
Send your CV and covering email to email@example.com
Please include your salary expectations.