“Customers don't expect you to be perfect. They do expect you to fix things when they go wrong” (Donald Porter)
AMADA services basically comprise internal services (telephone assistance, the supply of spare parts, back-office) and services in the field (installation of machinery and technical support).
Our specialised engineers work throughout Italy, guaranteeing prompt, effective support and minimising costs. This means they also have in-depth knowledge of customer companies and their background, offering an attentive, ongoing service focussed on customers' specific needs and forging a close relationship of esteem and trust with them.
AMADA guarantees an outstanding level of home-to-home technical support.
Our teams of specialist engineers are located in strategic areas throughout Italy. This means we can guarantee your company a prompt, efficient service, solving any problem and identifying the best solution with you.
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Technical Support Service:
+39 0523 872180
For advice or requests for help, our telephone support service is available from Mondays to Fridays, from 08:30 to 12:30 and from 13:30 to 17:30. A specialist engineer will assist you over the telephone, for a targeted diagnosis and prompt solution to any problems. If the line is busy, the call will be transferred to our answering machine for you to record a voice message. An operator will process your request and you will be contacted the same day. AMADA's technical service can also be contacted by email, at: firstname.lastname@example.org.
+39 0523 872180
Remember to always ask for AMADA original spare parts for your machine. Original parts are the only parts that will guarantee quality and reliability levels that are hard to find with non-original items.
The Back-Office is essential for the department's activities and for guaranteeing a focus on the customer. AMADA's Back-Office covers all activities concerning direct contact with customers. The Office is staffed by various professional positions, with different duties and responsibilities, overseeing technical and organisational aspects. In other words, the Back-Office is: the engine driving our company.
AMADA's delivery team will be there to assist you even before your new machine is delivered. One of our engineers will visit your company beforehand, to check with you that everything is ready for the delivery day. Staff from the Logistics and Installation Team will organise transport to and delivery and installation at your company. All fully coordinated and supported by Back-Office staff who, managing the entire process, will be on hand until service completion. Expertise and a passion for AMADA technology - for a service that is bound to be a success.
+39 0523 872113