We have created a technological and innovative assistance service dedicated to all our Customers. This service covers a wide range of needs that can be solved with a simple phone call: thanks to the clear indications of our most experienced technicians, you will be guided step-by-step towards the solution of your problem, without anxieties, long waits and in a cordial atmosphere.
AMADA VOICE is a Team of professionals who are able to manage your problem and propose the most suitable solution.
All within 90 minutes!
If your problem requires a technician on-site, our operators will be able to plan with you the intervention of a dedicated assistance Team, in accordance with the specific procedures indicated in your Maintenance Contract.
We answer to your calls all the way into the evening, and also on Saturday mornings.
From Monday to Friday:
- from 08.00am to 12:30pm
- from 13.30pm to 19.30pm
- from 08.30am to 12:30pm
The Team is numerous, to guarantee immediate responses.
We will always answer to your calls. During very busy times, we may ask you to have a few minutes of patience. Don't hang up, we'll be right with you.
Long machine's downtimes will become just a memory.
Our specialist technicians will take on your case and will call you back within 90 minutes at the latest, to allow you to restart your production safely and in a very short time.
Each case involves the instant opening of a ticket, which you will receive via email.
We will keep you constantly updated on the status of your case, until it is closed.
Your satisfaction is ours.
At the end of the service, you can complete a very short satisfaction questionnaire to help us guide our choices and improve the quality of our services. By the way… don't be too "benevolent"… your real thoughts are a growth opportunity for us. It only takes a few seconds!
Download here the TELEASSISTANCE program