Support - AMADA EU

Support

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Our goal? To generate “Profit”. For you.
That's why we offer a Pre- and After-Sales service which is highly organised and qualified, with rapid assistance provided over the telephone and at our customers' sites. Wherever they are. Our support staff on hand to help you includes highly professional engineers, with specific experience gained based on their professional background, specialisation, qualification and personal characteristics.

TECHNICAL SUPPORT SERVICE

To meet the numerous needs of our Customers, we have adopted an extensive coverage policy for our technical infrastructure, so that we can be effectively present in all circumstances and guarantee an increasingly quick and high-performance service.
Today, our technical support service is one of the most qualified in Italy.

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TECHNICAL SUPPORT BY TELEPHONE

In a market where demand is far more discerning and requests are increasingly complex and urgent, it is essential to respond quickly and specifically to companies, and manage critical aspects with a streamlined and efficient approach. Particularly on a remote basis.
Customer satisfaction is our satisfaction.

Call us. Our specialists will give you the assistance you need!

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REMOTE SERVICES

We'll eliminate your machine failures by putting in place an intelligent, predictive maintenance system. Call us. We'll tell you what we do and how we do it.

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SPARE PARTS SERVICE

AMADA's original spare parts enable your machinery to work properly and perform at all times.
That's why AMADA has a centralised warehouse at a European level, with an inventory that can quickly and efficiently meet all customer's needs, with mechanical and electric expendables, lubricants, filters and laser optics.

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MAINTENANCE CONTRACTS SERVICE

Plus, our “Maintenance and Technical Support Contracts" guarantee effective customer support and regular machine maintenance, for ongoing efficiency throughout the machine's lifetime, and continual, successful productivity for your company.

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BACK-OFFICE

The AMADA Back-Office represents the behind the scenes of the company, its beating heart, which deals with checking, controlling and managing the various organizational processes.

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