Support - Amada EU

Support

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AMADA’s Customer Support is second to none.

AMADA’s Service Hub is your first stop for service, maintenance and breakdown support.
With over 165 dedicated service staff based within our AMADA Group, we can provide the right person to fit your requirements at the right time. With the largest technical support network in the industry, AMADA is able to offer an unparalleled level of service support.

Our teams are experienced product specialists, trained in installation, breakdown, routine service and software support.

TECHNICAL SUPPORT

Should a service visit be required, we assure you a prompt response from our network of dedicated field engineers who are strategically located throughout the UK Group.

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HOTLINE SUPPORT

AMADA’s Service Hotline is your first stop for service, maintenance and breakdown support.

With the largest technical support network in the industry and around 100 customer support staff, AMADA is able to offer an unparalleled level of service support. In addition, 47% of all breakdowns are fixed remotely.

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REMOTE SUPPORT

AMADA’s remote support enables our software engineers to connect with your computer to provide all the help and support you need.

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SPARE PARTS SERVICE

Working closely with the Service Hotline, AMADA’s Parts Hotline offer a personalised sales service, managed by an experienced and dedicated team enabling fast identification and supply of genuine AMADA OEM parts. Our aim is to supply parts promptly to avoid unnecessary downtime.

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MAINTENANCE & SOFTWARE CONTRACTS

AMADA machine and software service contract cover allows customers to focus on the most important factor – Production. Having an AMADA service contract gives you peace of mind and minimises the ongoing costs of machine ownership.

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MACHINE RELOCATION

For most companies involved in sheet metal manufacturing, the machinery and equipment represent the company’s most valuable asset. Minimise disruption to production whilst moving factories requires careful planning and co-ordination of engineers, crane-hire and transport.

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